Terms & Conditions

Last updated: YYYY-MM-DD
[Company Name] — Contact: support@[your-domain].com · Address: [Address]. Company reg. no. [Number]. VAT [Number].

1. Introduction

These Terms & Conditions govern the purchase of tickets and the use of our website. By purchasing a ticket you agree to these terms.

2. What you are buying

We sell tickets to events listed on the site. Each ticket grants the purchaser the rights described on the event page (entrance, access conditions). Tickets are for personal use only unless otherwise stated.

3. Ordering & payment

  • Prices displayed include VAT where applicable. Prices and availability are subject to change until order confirmation.
  • Payment is processed through third-party payment providers (e.g. Stripe, PayPal). We do not store your full card details. By placing an order you authorize the payment processor to charge your card.
  • You will receive an order confirmation by email. This is your proof of purchase.

4. Ticket delivery

  • E-tickets are delivered to the email address you provide during checkout. Check spam folders if you do not receive a ticket.
  • It is your responsibility to provide an accurate email address. Resending tickets may incur an administrative fee ([amount]).

5. Refunds & cancellations (core policy)

Short summary shown at checkout:
Tickets are [non-refundable / refundable up to X days before the event]. Full refunds are given if the organizer cancels the event. See full policy below.

Full policy:

  • Organizer cancellation: If the event is cancelled by the organizer, you will receive a full refund within Y business days. Refunds are issued to the original payment method where possible.
  • Customer cancellation: [Choose one:]
    • Non-refundable: Tickets are non-refundable except where required by law.
    • Refundable: Tickets can be refunded up to X days before the event; a handling fee of Z% or €A may apply. Refund requests must be submitted to support@[your-domain].com.
  • Event postponement: If an event is postponed, tickets remain valid for the new date. If you cannot attend the new date, you may request a refund within B days of the postponement notice.
  • Force majeure: If an event is cancelled due to force majeure (e.g. extreme weather, government restrictions), refunds will be processed according to organizer policy; we will communicate timescales and options (refund or credit).
  • Processing time: Refunds are typically processed within Y business days after approval; banking/payment-provider time may vary.

Make the specific refund choice above (non-refundable vs refundable terms) consistent with your business practice and ticket pages.

6. Resale & transfer

  • Tickets are [non-transferable / transferable] only as described on the event page. Unauthorized resale may result in invalidation of the ticket without refund.

7. Entry rules & conduct

  • Entry is subject to compliance with venue and event rules. The organizer may refuse entry or eject attendees for misconduct without refund.

8. Limitation of liability

  • Except where prohibited by law, our liability to you for any loss or damage arising from these Terms is limited to the ticket price paid. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence.

9. Consumer rights & statutory guarantees

  • If you are a consumer, statutory rights under local consumer protection law apply and are not affected by these Terms.

10. Data protection

  • Personal data collected during purchase is processed in accordance with our Privacy & Cookies policy. By purchasing, you agree we may process necessary data to fulfil the contract.

11. Governing law & jurisdiction

These Terms are governed by the laws of [Country / Jurisdiction]. For consumers in the EU, you may also have the right to bring proceedings in your home member state.

12. Changes to Terms

We may update these Terms from time to time. Significant changes will be notified by email to registered customers. Check the “Last updated” date.

13. Contact

For questions about orders, refunds, or these Terms contact: support@[your-domain].com.